|  | Home > Frequently Asked Questions |  | Q: What is the $7.95 flat-rate shipping include?
A: GingersPlayhouse.com does not believe it’s right for our competitors to state “free shipping” and then increase the price of each item to pay for it.
The $7.95 shipping policy covers all lingerie items (other than shoes)
----whether you buy one item or several in an order. Shipping for shoes are based on our true-cost, and the particular style selected. Most shoes ship for $5 per pair, but some thigh-high boots can cost as much as $15 (as they weigh more). See further details Here, regarding our shipping policy.
Q: How safe is shopping at GingersPlayhouse.com?
A: The staff at GingersPlayhouse.com is dedicated to reliability and professionalism. We never see your credit card details, as we use Paypal as our credit card processor, and our transactions are encrypted.
Q: Will you send advertisements to my email or mailing address after I purchase from GingersPlayhouse.com?
A: No, we only send advertisements in the form of an email to those who sign-up Here for our monthly newsletter, which offers future discounts. Even after you have signed up for the newsletter, there is the easy option to unsubscribe in each email.
Q: What is your phone number?
A: We prefer to keep correspondence via email, as this allows us to keep record of your questions and our answers. This also keeps our overhead low and costs at a minimum. However, we do understand that this isn't ideal for everyone, so we welcome your call on 1-877-446-4370 (9am-5pm, Monday-Friday).
Q: How long will it take to receive my order?
A: We pride ourselves on our quick shipments, and most orders are shipped within 2 business days of payment clearance. You will be informed of shipping dates by email. We will not backorder or charge you for an item that is not in stock. In this rare instance, your credit card will be credited for that item. We can then email you when the item is back in stock.
Q: How do I know what size to get?
A: Please utilize the size-charts as an estimate of which size to order. Reading the guide to lingerie will also answer some questions regarding sizing, as different garments have different measurements. All-in-all, if there is a question on whether to order your usual clothing size or one-size bigger, the bigger size would be the choice, as many of our items are adjustable. Remember that you can be disappointed if something is too small, but you won’t be if an item is a little too roomy.
Q: But what if I get the wrong size?
A: Due to the intimate nature of lingerie, and for sanitary reasons, GingersPlayhouse.com will not be able to exchange items ordered.
Q: I am amazed by your prices! Why are they so low compared to other places?
A: We're glad you're amazed by our low prices! We've created an automated ordering system, so we don't have the expenses of other businesses. That allows us to keep our prices low for you, while still providing the highest quality lingerie and the best service.
Q: Is the quality as good as other places?
A: Gingersplayhouse.com has spent a great deal of time testing products and only those that pass our strict standards are selected. Management attends several wholesale conventions per year to keep a “hands-on” approach on quality. You won’t be disappointed!
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